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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. Published on: November 30, 2016. The rise of mobile is driving customer service change in five key ways: 1. Share this page on: Tweet. Share this page on: Tweet.

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Customer Service Survey Time – One More Time!

Esteban Kolsky

I’m finally somebody… Sorry, The time to give me your opinions in exchange for an aggregate view of what’s going on in Customer Service is here. This year we are looking at adoption, usage, mobile customer service, future technologies, empowering agents, and more … much more!

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16 Statistics Shaping the Future of Customer Service

Tricia Morris

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

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Customer service in a mobile-first world

Eptica

Date: Friday, June 3, 2016 Customer service in a mobile-first world. Published on: June 03, 2016. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. There are three areas to focus on: 1.

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Why email is more important than ever for customer service

Eptica

Date: Friday, August 19, 2016 Why email is more important than ever for customer service. Published on: August 19, 2016. Author: Neil Cox While it is widely considered a mature channel, email is becoming more, not less important when it comes to customer service.

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Customers Not Impressed With Black Friday and Cyber Monday Customer Experience

CSM Magazine

billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. Despite record UK sales of £1.1

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5 Top Customer Service Articles For the Week of December 19, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. 5 Technologies for Delighting Connected Customers by Vala Afshar. Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. Here are my top five picks from last week. Follow on Twitter: @Hyken.