Temkin Group’s (Exciting) Plans For CX Day 2016

Last year, Temkin Group had a great time celebrating CX Day. This year, CX Day will be held on October 5th and we’re planning another exciting celebration.

Temkin Group has labelled 2016 The Year of the Emotion for customer experience. As you’ll see below, we’re continuing that theme in our CX Day plans:

• Thought leadership video: Bruce will interview renowned author and thought leader Barry Schwartz, in a pre-taped webinar entitled “Infusing Humanity Into CX.”
• Webinar with Jen. Jen Rodstrom will present The Fundamentals of Customer Experience (see recording).
• Webinar with Aimee. Aimee Lucas will present Building a Customer-Centric Culture (see recording).
• Free research. Anyone who attends either of the two Temkin Group webinars will receive a code for downloading a free copy of the report, Lessons in CX Excellence, 2016.
• Free eBook. We’ll be publishing a new eBook, 25 Tips for Tapping into Customer Emotion, that will be available to download for free.
• CX and Emotion video. We plan to unveil an fun new video showing the importance of customer emotions in customer experience: Start Talking About Emotions.
• CX Infographic. We’ll publish a new version of “The Ultimate CX Infographic” that’s been very popular over the last few years.
• Research discount. We’ll provide a discount code via twitter that will give a 15% discount on any research purchased during CX Day (12:01 AM ET to 11:59 PM ET).

The bottom line: Join Temkin Group in celebrating CX Day 2016!