Quick Take: The Power of Customer Journey Thinking (Video)
April 19, 2016 Leave a comment
In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Given that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.
Here’s a short snippet from my speech (one of several quick take videos from the event), which focuses on the power of Customer Journey Thinking™:
Want more information on Customer Journey Thinking? Check out the post, Five Questions That Drive Customer Journey Thinking.
And don’t forget to join the Intensify Emotion Movement.