Storyminers
JULY 7, 2020
What’s the most important thing contact center managers should prepare for in 2017? At most contact centers, there will be several waves of change within the 2017 calendar year. The answer to this question is the same as it was in 2016 and will be the same as in 2018. #1 1 Deepen your customer profile.
CSM Magazine
MARCH 12, 2020
What if your employees had to work from home and you had to close your contact centers indefinitely? After establishing several businesses in the contact centre industry, Roger co-founded Limitless with Megan Neale in 2016. We all know we should expect the unexpected – that’s the nature of business.
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CSM Magazine
SEPTEMBER 12, 2023
Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. The company recorded 153% year-over-year enterprise client growth.
Eptica
JUNE 8, 2016
Date: Wednesday, June 8, 2016 Unhappy holidays? The state of UK travel customer experience. Published on: June 08, 2016. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. Share this page on: Tweet.
Eptica
JANUARY 29, 2016
Date: Friday, January 29, 2016 Customer service lessons from the hotel sector. Published on: January 29, 2016. Constant competition and travelers sharing their feedback with those they encountered meant that inns could quickly gain a good reputation – or lose it just as swiftly if standards slipped.
Avaya
APRIL 3, 2017
He extends his vision that messaging is at the center of the digital transformation era. I wanted to explore some of the observations from the conference—especially those about contact center operators leveraging customer journey maps for serving customers effectively via chat, SMS and other messaging communiques.
NobelBiz
JUNE 29, 2021
The customer journey is defined as the path traveled and activities done by a prospect or client from the moment he or she recognizes a need until the purchase act. The contact center is an important part of the client journey because of this. The contact center is an important part of the client journey because of this.
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