CSM Magazine
SEPTEMBER 12, 2023
Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. . Canada, Mexico, Philippines, India, and Europe.
Calabrio
JULY 5, 2016
While it’s true that cable providers have had their problems in the past, the latest Telecommunications Report from the American Customer Satisfaction Index (ACSI) tells us that customer opinion for some of these companies is actually on the rise. rose 15 percent between 2015 and 2016—from a 54 to a 62 out of a possible 100.
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TechSee
JANUARY 2, 2018
trillion in claims were paid by insurance companies in 2016 alone. A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment. According to the OECD Global Insurance Statistics , more than US $2.29
Grupo Noa
FEBRUARY 2, 2018
Every time a customer speaks to a customer service staff representing a certain firm, the courtesy and professional ethics of the contact center spokesperson create immense impact in the minds of the customers. A call center is largely guided by the kind of scripts that it uses for its day-to-day operation.
Grupo Noa
FEBRUARY 2, 2018
Every time a customer speaks to a customer service staff representing a certain firm, the courtesy and professional ethics of the contact center spokesperson create immense impact in the minds of the customers. A call center is largely guided by the kind of scripts that it uses for its day-to-day operation.
Eptica
JANUARY 25, 2017
compared to January 2016, marking the fourth straight improvement in results. since January 2016), while at the foot of the table Telecommunications & Media rose by 1.0 compared to January 2016, marking the fourth straight improvement in results. Overall, consumer satisfaction has risen to 77.8, out of 100 (up 0.5
Magellan Solutions
SEPTEMBER 13, 2016
This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world.
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