omnichannel 
Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Calabrio
JANUARY 6, 2016
CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. For contact center leaders, however, this vision of the future might seem daunting.
Kustomer
JUNE 27, 2022
As recently as 2016 , Forbes was reporting on the frustrating fallibility of siloed software and ineffective human support. Five9 : Provides cloud contact center software, allowing you to manage all inbound and outbound calls, facilitating the ability to create a personalized customer profile.
Expert insights. Personalized for you.
208 
Let's personalize your content