NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG.
NICE inContact
AUGUST 30, 2016
ICUC is consistently an industry standout and this year is no exception. While you are surrounded by colleagues, product experts and industry peers, you will expand your knowledge of inContact solutions, develop your technical training skills and learn contact center best practices. Contact Center Manager.
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Calabrio
JUNE 9, 2016
If there’s one thing I’ve learned from being in this industry for more than a decade, it’s that when things change, they change very quickly. We do this in many ways, one of which is staying up to date on industry research. Digital channels now account for 42% of all contact center interactions.
NICE inContact
AUGUST 24, 2017
for 2016, and courtesy and helpfulness of tellers or other staff was the top ranking subset, website satisfaction next and call center satisfaction rounding out some of the top categories of rating. The post What are Bank Contact Centers Doing Right? They want you to feel safe, secure, and special to use their services.
NICE inContact
AUGUST 2, 2016
A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center. Simply put, these centers provide a human touch and a strong differentiator for the marketplace when deployed correctly. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.
NICE inContact
AUGUST 24, 2017
for 2016, and courtesy and helpfulness of tellers or other staff was the top ranking subset, website satisfaction next and call center satisfaction rounding out some of the top categories of rating. The post What are Bank Contact Centers Doing Right? They want you to feel safe, secure, and special to use their services.
Calabrio
APRIL 26, 2016
And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. We presented our subjects with an extensive list of potential contact center issues for 2016 and asked them to choose all that they felt applied to them.
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