Storyminers
JULY 7, 2020
What’s the most important thing contact center managers should prepare for in 2017? At most contact centers, there will be several waves of change within the 2017 calendar year. The answer to this question is the same as it was in 2016 and will be the same as in 2018. #1 1 Deepen your customer profile.
Storyminers
JANUARY 24, 2017
We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. What’s the most important thing contact center managers should prepare for in 2017? Here’s what we learned. 2: Serve before you sell.
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Storyminers
JANUARY 24, 2017
We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. What’s the most important thing contact center managers should prepare for in 2017? Here’s what we learned. 2: Serve before you sell.
Eptica
JANUARY 29, 2016
Date: Friday, January 29, 2016 Customer service lessons from the hotel sector. Published on: January 29, 2016. The same principle should be applied within the contact center – break down barriers between departmental silos and focus on how you can integrate across the customer journey. Share this page on: Tweet.
InteractionMetrics
JULY 22, 2019
You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. Journal of Patient Experience , Apr 2016.
InteractionMetrics
JULY 22, 2019
You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. Journal of Patient Experience , Apr 2016.
Magellan Solutions
DECEMBER 5, 2019
In most cases, they outsource contact center services , software development , and other back office tasks. As the largest hospitality company in Europe, Accor outsourced some functions to transition to digital in moderating and developing their online reputation. AccorHotels.
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