NICE inContact

DECEMBER 14, 2016

Some of us have a hard time adjusting to a change in laundry detergent (you want me to switch from Tide to Gain?!) , so it is only natural that we and our agents sometimes have difficulty accepting and adapting to changes in our contact centers. Studies have concluded that 70% of change initiatives fail for a wide variety of reasons.

Contact Center 138

Contact Center Technology Management Training 138

Calabrio

JANUARY 12, 2020

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Which leads me to my next point…. Jenny helped Calabrio grow strategically through acquisition, and think and behave more globally.

Financial 130

Financial Exercises Software Contact Center 130

Calabrio

NOVEMBER 8, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Which leads me to my next point…. Jenny helped Calabrio grow strategically through acquisition, and think and behave more globally.

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Which leads me to my next point…. Jenny helped Calabrio grow strategically through acquisition, and think and behave more globally.

Financial 100

Financial Exercises Software Contact Center 100

AWS Machine Learning

APRIL 16, 2024

Solution overview We have chosen the Book Trip bot as our starting point for this exercise. AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot. If you download the example template and deploy it, you should see that an IAM role has been created.

Management 91

Management Hotels Resources Policies 91

Clarabridge

SEPTEMBER 21, 2017

The primary focus for inbound contact centres is often the service level achieved, perhaps followed by Average Handle Time, Adherence or other measures of productivity and performance. It is at best a box-ticking exercise, and at worst, an energy-sapping environment for the poor agents who work there.

eBook 45

eBook Touchpoint Average Handle Time Insurance 45

Kustomer

JUNE 27, 2022

While the way in which people now shop, eat, drink, and exercise is evolving, customer service has been around since even the earliest societies, which were in need of food, goods, and services to facilitate daily life. As recently as 2016 , Forbes was reporting on the frustrating fallibility of siloed software and ineffective human support.

Software 98

Software Tools Customer Service Self Service 98