Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations
Storyminers
JULY 7, 2020
What’s the most important thing contact center managers should prepare for in 2017? At most contact centers, there will be several waves of change within the 2017 calendar year. The answer to this question is the same as it was in 2016 and will be the same as in 2018. #1 Check out Tulip as one example.
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