Myra Golden

JUNE 2, 2016

Three Unique Professional Development Events for Customer Service Professionals. August 10, 2016 1:00pm ET – 2:00pm ET. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. August 10, 2016 1:00pm ET – 2:00pm ET. 299 per organization. Register Now.

Contact Center 40

Contact Center Training Customer Service Training How To 40

Myra Golden

JUNE 2, 2016

Three Unique Professional Development Events for Customer Service Professionals. August 10, 2016 1:00pm ET – 2:00pm ET. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. August 10, 2016 1:00pm ET – 2:00pm ET. 299 per organization. Register Now.

Contact Center 40

Contact Center Training Customer Service Training How To 40

Avaya

OCTOBER 7, 2016

The evolving demands of digital-savvy customers have a deep impact on the contact center. While these channels provide customers with the information they need, the contact center remains a predominant channel for customers to seek support when they truly need something done.

Contact Center 81

Contact Center Customer Experience Self Service Omni-Channel 81

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

NICE inContact

FEBRUARY 29, 2016

The contact center is truly the front line in this battle. You can hear me talk more about this topic during the Contact Center Market Update and Executive Forum on Monday, March 7 from 9:00-10:45 am. Be sure to follow @inContact on Twitter for real-time coverage at the event! Driving new business models.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

COPC

APRIL 14, 2016

This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events. Featured Event: April 26, 2016, Phoenix, AZ. The post COPC Inc.

Customer Journeys 40

Customer Journeys Contact Center Conference Call Center 40

NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. If Gartner’s predictions ring true, contact centers have the opportunity to transform the enterprise to become the customer experience (CX) hub. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Vonage

MARCH 28, 2019

In 2016, Bain & Co. consumers want more human interaction when they contact the businesses they deal with. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs. When their customers were asked, only eight percent agreed with them.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

NICE inContact

MARCH 23, 2016

Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If

Contact Center 120

Contact Center Connections Technology Strategy 120

Magellan Solutions

MARCH 17, 2016

Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from various industries, as well as students from different FEU colleges, joined the event. Contact us today. Outsource jobs to Magellan Solutions.

Contact Center 40

Contact Center System Industry Strategy 40

Magellan Solutions

MARCH 7, 2016

Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from various industries, as well as students from different FEU colleges, joined the event. Contact us today. Outsource jobs to Magellan Solutions.

Contact Center 40

Contact Center System Industry Strategy 40

Calabrio

JULY 5, 2016

rose 15 percent between 2015 and 2016—from a 54 to a 62 out of a possible 100. A major component of that is the customer service provided by contact center agents. Contact center speech analytics software can quantify speech hits and provide more visibility into how often a phrase or question is repeated.

Customer Service 140

Customer Service Contact Center Telecommunications Analytics 140

Calabrio

JANUARY 12, 2020

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. acts as an executive sponsor and is heavily involved with Calabrio’s “Bring Your Child to Work” annual event. Which leads me to my next point….

Financial 130

Financial Exercises Software Contact Center 130

Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Before You Go. Before You Go.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

AWS Machine Learning

APRIL 16, 2024

AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot. He helps customers in achieving their desired business outcomes in the Contact Center space by leveraging Amazon Connect, Amazon Lex and GenAI features. Resources: # 1.

Management 85

Management Hotels Resources Policies 85

Vonage

AUGUST 30, 2016

It is one of NewVoiceMedia’s biggest annual events. We’ve kicked off our Dreamforce 2016 prep with a Gold Sponsorship, and we’ve officially launched our microsite , which details our party, booth information and meeting details. Here are just a few ways you can connect with NewVoiceMedia at Dreamforce 2016. .

Sales 215

Sales Customer Confidence Connections Tips 215

Calabrio

NOVEMBER 8, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. acts as an executive sponsor and is heavily involved with Calabrio’s “Bring Your Child to Work” annual event. Which leads me to my next point….

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. acts as an executive sponsor and is heavily involved with Calabrio’s “Bring Your Child to Work” annual event. Which leads me to my next point….

Financial 100

Financial Exercises Software Contact Center 100

NobelBiz

JUNE 29, 2021

These touchpoints are prioritized for analysis since they are a useful source of data for assessing the client journey and it works as follows: The Key role of Contact Centers The increased focus on digital channels and new communication technology allows for new methods to engage with clients.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

West Monroe

JULY 11, 2017

During the 2016 holidays, they shipped over 1 Billion items. December 23, 2016 happened to be the busiest shopping day of the year. Did you know that Amazon released Amazon Connect – a cloud based contact center service? The holiday season is the biggest time of year for Amazon. Last minute shopping anyone?

Contact Center 82

Contact Center Tips Video Innovation 82

Avaya

APRIL 3, 2017

He extends his vision that messaging is at the center of the digital transformation era. I wanted to explore some of the observations from the conference—especially those about contact center operators leveraging customer journey maps for serving customers effectively via chat, SMS and other messaging communiques.

Customer Journeys 58

Customer Journeys Contact Center Conference Chatbots 58

Clarabridge

FEBRUARY 19, 2019

It is clear that improving your digital efficiency can be an opportunity to minimize costs for your contact center and improve the overall experience for your customers. There is often another related event that complicates the transaction and causes a channel switch. Explore emerging AI-powered technologies such as chatbots.

Multi-Channel 40

Multi-Channel Customer Service Contact Center Chatbots 40

Myra Golden

AUGUST 4, 2016

This special training will be held online – August 10, 2016 1:00pm ET – 2:00pm ET. Can’t attend the live event? Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. August 10, 2016 1:00pm ET – 2:00pm ET. 299 per organization.

Training 58

Training Insurance Contact Center How To 58

Eptica

JANUARY 25, 2017

compared to January 2016, marking the fourth straight improvement in results. since January 2016), while at the foot of the table Telecommunications & Media rose by 1.0 compared to January 2016, marking the fourth straight improvement in results. Overall, consumer satisfaction has risen to 77.8, out of 100 (up 0.5

Net Promoter Score 48

Net Promoter Score Trends Brands Customer Service 48

Eptica

FEBRUARY 12, 2016

Date: Friday, February 12, 2016 Has UK customer service turned a corner? Published on: February 12, 2016. To be held at the Hilton Park Lane on March 1 st , the event provides the biggest forum for customer service thought leadership and best practice in the UK. If you are attending, do come and visit us on stand 2.

Customer Service 48

Customer Service Knowledge Base Contact Center Banking 48

Talkdesk

APRIL 14, 2017

More than half of that activity (52 million calls, 407 years of call time) came in 2016 alone, and we’re already on pace to make 2017 an even bigger year! Click the button below to buy tickets to this year’s event. Through the first 100 million calls, Talkdesk callers spent an astonishing 80% of their time in conversation.

Contact Center Software 40

Contact Center Software Contact Center Software Tools 40

Talkdesk

APRIL 14, 2017

More than half of those (52 million calls, 407 years of call time) came in 2016 alone, and we’re already on pace to make 2017 an even bigger year! Click the button below to buy tickets to this year’s event. Through the first 100 million calls, Talkdesk callers spent an astonishing 80% of their time in conversation.

Contact Center Software 40

Contact Center Software Contact Center Software Tools 40

NICE inContact

AUGUST 16, 2016

So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Creating solutions that support unique experiences and personal preferences allows those businesses to capture more market share.

Omni-Channel 121

Omni-Channel Customer Experience Conference Retail 121

Tricia Morris

MAY 31, 2016

Notes Dennis Snow, a 20-year Disney veteran and author of Lessons from the Mouse , “If you operate a contact center, the technology has to be great, but it still is about the experience. Join Microsoft’s Live Online Event, Customer Driven, on June 7, 2016. ——————-.

CRM 40

CRM Customer Experience Self Service Conference 40

Natalie Petouhof

MAY 11, 2016

Tweet I’m judging the 2016 Constellation SuperNova Awards ! Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. Every year the Constellation SuperNova Awards recognize individuals for their leadership in digital business.

Case Study 40

Case Study Study Innovation Leadership 40

Myra Golden

AUGUST 4, 2016

This special training will be held online August 10, 2016 1:00pm ET – 2:00pm ET. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. August 10, 2016 1:00pm ET – 2:00pm ET. Employees who come across as aggressive or blunt with difficult customers.

Training 40

Training Insurance Contact Center How To 40

Vonage

MAY 11, 2016

The Salesforce World Tour London is on May 19 th and we are delighted to have been selected as one of the Salesforce 2016 Customer Success stories. How to future-proof your contact center technology and find your competitive advantage. Also check out Vax’s case study here.

Multi-Channel 60

Multi-Channel Customer Experience Competitive Advantage Effort Score 60

Avaya

SEPTEMBER 2, 2016

Here in the Middle East, the biggest event that brings together technology vendors, partners, and their all-important customers is GITEX Technology Week, happening in October in Dubai. So what are we bringing for 2016? We listened and built the solution for that.

Innovation 40

Innovation Feedback Contact Center Customers 40

Avaya

JUNE 1, 2017

Today’s fans don’t want to just watch an event—they want to be at the center of it. The 2016/2017 season saw an average per game attendance of 69,487 for the NFL, 30,163 for MLB, 21,692 for MLS, 17,884 for NBA, and 17,500 for NHL for American professional sporting leagues. The right contact center will help sell out stadiums.

Sports 50

Sports Technology Engagement Wireless 50

Avaya

JUNE 23, 2016

Avaya invited Brenda Emerson, President of IAUG, to share her thoughts about this year’s conference: Avaya ENGAGE 2016 was, in a word, engaging. Before the event, none of the participants had any experience with Breeze. The event exceeded my expectations. Can’t wait to get started on next year’s event!

Conference 40

Conference Video Communication Engagement 40

West Monroe

FEBRUARY 24, 2017

Salesforce LiveMessage allows for contact center representatives to respond to incoming service requests through both SMS messaging and Facebook Messenger. LiveMessage was previously managed by HeyWire, a company acquired by Salesforce in September of 2016. Below are the 5 changes we’re most excited about here at WMP.

CRM 49

CRM Customer Service Representative Contact Center Connections 49