Kerry Bodine
JANUARY 13, 2016
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Customer SuccessCon West 2016. January 14, 2016.
Kerry Bodine
JUNE 20, 2015
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Customer Success Association’s Customer SuccessCon East.
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Natalie Petouhof
MARCH 3, 2016
Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.
ShepHyken
NOVEMBER 14, 2016
Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Sharpen) Customer service research: people are less patient; need their omni channel inquiries solved quickly. My Comment: Here is some interesting info on customer support. Customers don’t want channel choice.
Kerry Bodine
JANUARY 4, 2017
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. March 6 – 8, 2016. Which conferences would I recommend?
Vonage
MAY 11, 2016
The Salesforce World Tour London is on May 19 th and we are delighted to have been selected as one of the Salesforce 2016 Customer Success stories. I am excited to be sharing our story and talking about how Vax has transformed its customer service as a key part of the customer journey.
GlowTouch
MAY 24, 2021
According to research by Deloitte’s 2016 survey, only 23 percent of the respondents confessed that their concern for the company’s privacy and security risks affects their outsourcing decisions. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.
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