Remove 2016 Remove Contact Center Remove Customer Engagement Remove Mobile Customer Service
article thumbnail

Customer service in a mobile-first world

Eptica

Date: Friday, June 3, 2016 Customer service in a mobile-first world. Published on: June 03, 2016. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. There are three areas to focus on: 1.

article thumbnail

Why email is more important than ever for customer service

Eptica

Date: Friday, August 19, 2016 Why email is more important than ever for customer service. Published on: August 19, 2016. Author: Neil Cox While it is widely considered a mature channel, email is becoming more, not less important when it comes to customer service. Share this page on: Tweet.

article thumbnail

16 Statistics Shaping the Future of Customer Service

Tricia Morris

Economist Intelligence Unit Creating a Seamless Customer Experience Report ). In Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey, consumers now say they are using web self-service more than assisted service. Dimension Data Global Contact Centre Benchmarking Report ).