Omnichannel is Here: The Case for a Digital Contact Center
APRIL 5, 2016
In the same way, customers choose to use different channels to meet specific needs they have (conflict avoidance, convenience, speed/immediacy, etc.), With companies increasingly adopting this omnichannel approach, new levels of importance are now placed on the contact center’s ability to analyze the data coming from all of those channels in one comprehensive package. The post Omnichannel is Here: The Case for a Digital Contact Center appeared first on Calabrio.