Remove 2016 Remove Contact Center Remove Customer Care Remove Customer Confidence
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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. When a customer tweets to a company and receives a response, the customer is willing to spend 3-20% more. Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen.