NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. If Gartner’s predictions ring true, contact centers have the opportunity to transform the enterprise to become the customer experience (CX) hub. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. March 21 – 23, 2016.

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Center for Customer Engagement’s 2017 Summit on Customer Engagement. March 6 – 8, 2016. Where am I speaking ? New York City.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.

Contact Center Software 40

Contact Center Software Contact Center Conference Software 40

Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Before You Go. Before You Go.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. There’s even the notion that chat bots could replace contact centers at some point down the line. In fact, 51.7%

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

Call Experts

NOVEMBER 20, 2019

For reference, this count is almost 10 million higher than what we saw in 2016. With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . . With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . .

Call Center 49

Call Center Management Contact Center Customer Journeys 49

Avaya

APRIL 3, 2017

I recently attended the 2017 MoNage conference, which focused on the Age of Messaging over the Net—a phrase coined by the founder Jeff Pulver. Jeff was a pioneer in the VoIP industry, having created the Voice over the Net conference, co-founding Vonage. Is Calling a Contact Center an Admission of Failure: Many People Believe It is.

Customer Journeys 58

Customer Journeys Contact Center Conference Chatbots 58

NICE inContact

AUGUST 16, 2016

So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Creating solutions that support unique experiences and personal preferences allows those businesses to capture more market share.

Omni-Channel 121

Omni-Channel Customer Experience Conference Retail 121

COPC

APRIL 14, 2016

Featured Event: April 26, 2016, Phoenix, AZ. IARE 2016 SYMPOSIUM at Hyatt Place Phoenix . Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts.

Customer Journeys 40

Customer Journeys Contact Center Conference Call Center 40

Eptica

JANUARY 25, 2017

compared to January 2016, marking the fourth straight improvement in results. since January 2016), while at the foot of the table Telecommunications & Media rose by 1.0 The latest UKCSI findings will be highlighted at the forthcoming Institute of Customer Service Annual Conference, which takes place on 7 March 2017 in London.

Net Promoter Score 48

Net Promoter Score Trends Brands Customer Service 48

Eptica

FEBRUARY 12, 2016

Date: Friday, February 12, 2016 Has UK customer service turned a corner? Published on: February 12, 2016. Eptica will be showing how companies can improve the customer experience, through technology that both empowers staff and increases efficiency, at the forthcoming ICS Annual Conference. Share this page on: Tweet.

Customer Service 48

Customer Service Knowledge Base Contact Center Banking 48

Tricia Morris

MAY 31, 2016

Notes Dennis Snow, a 20-year Disney veteran and author of Lessons from the Mouse , “If you operate a contact center, the technology has to be great, but it still is about the experience. Join Microsoft’s Live Online Event, Customer Driven, on June 7, 2016. Is your brand ready for a customer experience and CRM evolution?

CRM 40

CRM Customer Experience Self Service Conference 40

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. At this social network I had a podcast show, a blog, and I was an early thought leader on contact centers. You can find out more about Blake at the end of the interview. . Now I get it.

Customer Experience 318

Customer Experience Contact Center Wireless Conference 318

Avaya

JUNE 23, 2016

Avaya invited Brenda Emerson, President of IAUG, to share her thoughts about this year’s conference: Avaya ENGAGE 2016 was, in a word, engaging. It’s great to see the best and the brightest business communications professionals gather each year.

Conference 40

Conference Video Communication Engagement 40

Natalie Petouhof

FEBRUARY 21, 2016

February 8, 2016 application process begins. August 8, 2016 last day for submissions. September 7, 2016 finalists announced and invited to Connected Enterprise. September 12, 2016 voting opens to the public. September 21, 2016 polls close. And make sure you have data to show your results!

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Uniphore

JANUARY 4, 2022

Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. CX and Contact Center Leaders. Learn from Industry Experts.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. The conference was also graced by a number of customers who are on the journey with Oracle to provide not only better UX for their employees to use the software but also to develop the best in class suites to better service their customers.

Conference 40

Conference Report Social Media Case Study 40

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas. Customer Experience Podcasts | CX Podcasts | Colin Shaw .

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Talkdesk

SEPTEMBER 28, 2016

Stop by our booth at the Cloud Expo (#412) and Service Lodge to meet the team, learn more about our contact center solution and pick up some awesome swag. Talkdesk COO, Gadi Shamia, will speak about the latest customer experience trends and the critical role contact centers play in shaping CX. Talkdesk Booths.

Contact Center 40

Contact Center Call Center Experience Conference Call Center 40

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas. Customer Experience Podcasts | CX Podcasts | Colin Shaw .

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. No one wants to sit in a conference room or on a Zoom call for over an hour listening to someone read off a PowerPoint presentation. .

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySensum

JULY 14, 2020

She has been featured as a speaker at conferences and Customer Success publications and has been consistently voted top Customer Success Influencer for the past 7 years. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Eptica

FEBRUARY 18, 2016

Date: Friday, February 19, 2016 Transforming insurance customer service: Ageas Retail Intermediary. Published on: February 19, 2016. To find out more come along and meet Eptica at the forthcoming ICS Annual Conference. A full case study on Ageas Retail Intermediary’s transformation is available to download here.

Insurance 48

Insurance Retail Customer Service Knowledge Base 48

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. The Confirmit Community Conferences held in Orlando, San Francisco, Oslo and London last year brought together industry leaders and heroes from ViaSat Inc., ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Tricia Morris

AUGUST 21, 2015

Why the Best in Class Rock: Omer Minkara, Research Director for Contact Center and Customer Experience Management at Aberdeen Group reports that on average, companies are now using four channels to interact with customers. Next year’s event brings these customer-focused conferences to Washington, DC, May 23 – 25, 2016.

CRM 40

CRM Customer Focused Self Service Conference 40