The Talkdesk Advantage: Intelligence for Your Agents and Customers
Talkdesk
SEPTEMBER 27, 2017
In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history. Likewise, Talkdesk’s SMS feature enables agents to communicate with customers directly about tickets or cases.
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