Eptica
JANUARY 8, 2016
Date: Friday, January 8, 2016 5 customer experience lessons from the 2015 Holiday Shopping season. Published on: January 08, 2016. This is particularly true in sectors such as apparel, where it can be difficult to judge sizes or styles from online photos and product descriptions. Share this page on: Tweet.
ShepHyken
AUGUST 29, 2016
5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. Follow on Twitter: @Hyken .
Comm100
JUNE 13, 2018
According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. During the holiday season, many contact centers experience high call volumes. Put on Your Best Holiday Deals.
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