Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. percent from 2016 to 2022 hitting US$ 38.9 billion by the end of 2022.

Report 40

Report Industry Government Healthcare 40

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. His contributions ranged from driving product market fit, persona development, and product messaging to leading a successful rebranding effort for the company in 2016.

Training 59

Training Telecommunications Marketing Contact Center 59

Magellan Solutions

FEBRUARY 2, 2022

However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center Industry Contact Center Government 75

Uniphore

JANUARY 4, 2022

Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX. © 2022 Uniphore.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Magellan Solutions

JULY 14, 2021

In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. If managed properly, IBPAP forecasts that close to 75% of the workforce will be in mid- to high-skilled positions by 2022. This is in comparison to just 53% in 2016. through 2022.

Call Center 52

Call Center Comparison Roadmap Healthcare 52

Kustomer

JUNE 27, 2022

Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? Whether large or small, finding ways to positively differentiate your brand in 2022 will ensure you achieve continued success. Top 12 Customer Service Software Tools for 2022.

Software 98

Software Tools Customer Service Self Service 98