System Downtime: Act with Ownership to Regain Customer Trust
Kayako
JUNE 29, 2017
System downtime can hit any online business at any time. You’re never ready and there’s never an ideal moment to handle system downtime apart from ASAP. For many businesses that happened on the 28th February 2017 when AWS had a system outage. Customer satisfaction depends on your recovery from system downtime.
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