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My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

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Digital transformation in insurance: 4 tips for delivering instant policyholder service

Talkdesk

Contact centers are mostly a human-to-human experience. This includes reimagining the contact center for a more automated experience that saves policyholders time and allows claims representatives to focus on the interactions that matter. to a digital environment also requires better contact center integration.

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Instant Satisfaction: How to Meet Rising Customer Expectations

Joe Rawlinson

In 2015, 47 percent of U.S. Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. Consistent with this expectation of quick response, customers say live chat and voice support are the channels they find most satisfactory.

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Next time you visit Dubai, take a public transport

Avaya

It therefore comes as no surprise that the RTA is investing in multiple channels of communications with its customers, to improve standards of service, increase efficiency and gain valuable feedback from its user. From projects and operational perspective, RTA has a big focus on alternative smart channels.

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Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

Avaya

It takes experience creating true multi-touch solutions for enterprise clients across every industry. Experience in contact center deployment. Today, digital interactions account for more than 35% of all interactions, and at the current rate, it will overtake voice in two years’ time (Dimension Data, 2015).

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Multichannel Contact Centers, by the Numbers

Brad Cleveland Blog

How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.