article thumbnail

Customer Experience Professionals: Why We Do What We Do

ijgolding

Winning a UK Customer Experience Award in 2010 for an initiative we called ‘Customer 1st Aid’ will always stick in my mind as a massive milestone in my career as will becoming a CCXP in 2014. IG: Experience, experience, experience. This post originally appeared on the CXPA Blog on November 10, 2016.

article thumbnail

The Value of Customer Experience

Experience Investigators by 360Connext

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. The second annual #CXDay is October 7th, 2014. What’s the value of customer experience? The Second Annual #CXDay is October 7th, 2014.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways to Instill Customer Focused Values Throughout your Organization

Experience Investigators by 360Connext

It’s one thing to hear customers are complaining about something, it’s another to stand there and hear the complaint directly. How can you get your organization to deliver an exceptional customer experience? Happy Customer Experience Day!

article thumbnail

Report: The State of the CX Management, 2015

Experience Matters

Using Temkin Group’s CX competency and maturity assessment, we found that 32% of companies have reached the highest three levels of customer experience, and while this isn’t very high, it’s still a significant increase from last year. The research also shows that customer experience maturity correlates to financial results.

Report 120
article thumbnail

Key Insights from Next Generation Customer Experience: Day One

Experience Investigators by 360Connext

It’s vital to get rid of acronyms and business speak so it doesn’t sneak into customer service conversations, sales calls, or customer conversations, because it inevitably will! Improving customer experience starts with a commitment to change the culture. curtis kopf (@ckopf1) March 20, 2014.

article thumbnail

Next Generation Customer Journey Mapping – Actionable, Results-Driving Tools: Bruce Temkin to Join Strativity Webcast

Strativity

Strativity Group is pleased to announce our September 16, 2014 webcast, Next Generation Customer Journey Mapping, featuring Bruce Temkin, a world authority on customer experience, with Lior Arussy, president of Strativity Group. His blog, Customer Experience Matters, is one of the most popular blogs in the space.

article thumbnail

Customer Experience Labs: Your Strategic Weapon

Customer Bliss

IBM was among the first larger brands to open a customer experience lab, and at the time they noted three major goals: Enhanced customer insight: The goal was to better predict individual customer behavior across multiple channels. A look inside the Wendy’s customer experience lab outside of Columbus, OH.