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Biteable’s Evolution to a Customer-Centric Product Roadmap

AskNicely

As a product team, you require a deep understanding of your customers’ complex problems. Are you fixing real pain points, or are you spending time and money on features that might not actually matter to your customers? The Business of Helping Customers Tell Stories. Uncovering Customer Happiness.

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‘Customer excellence is here: it’s just not very evenly distributed yet’. The Nunwood 2014 UK Customer Experience Excellence Report

ijgolding

Customer Excellence is here: it’s just not evenly distributed yet’ A fantastic quote that I wish I could claim was mine! In 2014, it is very difficult to find an organisation who does not believe that the customer experience or being customer centric is NOT of value. Personalisation.

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‘More than just the product’ – the evolution from product centric to customer centric

ijgolding

The number of Bookstores physically present on UK high streets have fallen to less than 1000 in 2014 – down over a third in the last ten years. Borders were trying to offer their customers more than just the product. Borders were trying to offer a more varied customer experience. You can read the article in full here.

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‘Sweeping the steps of Customer Experience in 2014? – out with the old and in with the new for 2015

ijgolding

As we approach the last 24 hours before the end of 2014, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become.

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Customer Experience: Summing Up 2014

Maz Iqbal

Customer Experience: What Is The Default Setting? Why is that the floor at Paddington Station did not facilitate one of its primary roles: enable passengers (customers) to walk about easily, freely, quickly (if need be) around the railway station? My hypothesis, is that insufficient attention-consideration was given to the customer.

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Beaurepaires and inQuba: Embracing Customer Centricity

inQuba

Australian National tyre retail chain Beaurepaires uses inQuba’s real-time Customer Experience (CX) management solutions to enable them to know what their customers really want – and how to give it to them. Since the inQuba implementation, Beaurepaires is able to receive summaries of customers’ experiences with the brand.

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Q&A: B2B Customer Experience Conversation with Avnet’s Peggy Carrieres About Supply Chain Challenges, Capturing the Voice of Customer, and More!

InMoment XI

That’s why InMoment hosts regular Experience Exchanges to help customer experience (CX) professionals do just that. Our product goes to 40 countries to get to market, and we sit in the middle of the value chain between suppliers and customers. We are able to move our customer’s demands from one country to another quickly.