Vonage

AUGUST 15, 2016

Altimeter Group’s Brian Solis cited a survey in which 88 percent of all businesses believe they deliver great customer service, yet only 8 percent of their customers agree. Putting yourself in your customer’s shoes requires focusing on more than individual transactions. What do customers want?

Self Service 120

Self Service Contact Center Trends Connections 120

Stella Connect

JULY 17, 2017

Three years ago, Lane Bryant’s contact center was something it “hid somewhere in a financial spreadsheet.” Like so many other brands’ customer service operations, it was simply a cost of doing business. Fielding contacts (some 850,000 per year) left agents weary. We knew we could be a lot more.

Contact Center 45

Contact Center Sales Metrics Apparel 45

Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. In fact, customers will demand it.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Vonage

JULY 29, 2015

Related Posts What a giraffe can teach you about customer service strategy. NewVoiceMedia nominated for Customer Contact Expo Best Product on Show Award. NewVoiceMedia to deliver service excellence at Dreamforce 2014. To serve is to rule. Who are you ruling?

Culture 120

Culture Customer Service How To Social Media 120

Comm100

FEBRUARY 16, 2018

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Recommended for you: Is Your Contact Center Ready for the New Year?

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101