article thumbnail

Horizontal vs. vertical integration: Which fits your needs?

BirdEye

Regulatory hurdles In 2014, Comcast Corporation wanted to buy Time Warner Cable. Competitive advantage: By controlling production and having direct contact with suppliers, you’re able to understand the needs of customers better than competitors who purchase components from third parties.

Retail 52
article thumbnail

How Does Employee Experience Impact Customer Experience?

SmartKarrot

This means if your employees are happy and satisfied, the same will reflect in your customer experience, which is true for an unsatisfied employee experience. business leaders done by Gallup in 2014 clearly came with the result that “happy employees are the key to happy customers”. For example, a survey of U.S.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce Temkin. Frank Eliason.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce Temkin. Frank Eliason.

article thumbnail

2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.

Groups 120
article thumbnail

CMO’s Investment Priorities 2014 – I’m shocked

Doug Leather

As somebody who evangelises a customer-centric business model as one of the only ways of building meaningful competitive advantage for most organisations today, my assessment is that these priorities are a ‘step backwards.’ My comments on a couple of these 2014 investment priorities.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link].