article thumbnail

Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech

CSM Magazine

Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair service and has transitioned from the supply and service of professional valeting equipment to a one-stop shop for all types of pressure washing equipment. .”

article thumbnail

How to Achieve Personalized Customer Service with AI Tools

TechSee

Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. . Amazon reports that 35% of all their sales are generated by the recommendation engine. According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots.

Tools 157
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

Sally and her husband Paul purchased their franchise business back in 2013 and, working from a small office at home started to build a customer base of local companies by offering our preferential rates backed up with the promise of a much better customer service than going directly to the carriers themselves.

article thumbnail

BigChange Launches Analytics Dashboards to Live Track Business Costs and Profit

CSM Magazine

Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability. The dashboards give a live snapshot of business performance so are ideally suited for display on a large screen in the office.

article thumbnail

Blade Roofing Rolls-Out BigChange Field Service System and Mobile App

CSM Magazine

By focusing on specific sales opportunities and monitoring performance Blade can target the right accounts at the right time. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. .

System 59
article thumbnail

Angloco Fights Job Management Fires with BigChange Field Service Tech

CSM Magazine

In support of its products and vehicles, Angloco has a dedicated after-sales service and spare parts department which, in addition to carrying out on-location commissioning and training, provides servicing and major refurbishment projects overseas at customers’ premises, as well as throughout the UK.

article thumbnail

EB Gas Boosts Engineer Productivity by 20 Percent with BigChange

CSM Magazine

Customers are added to the CRM and categorised by type, which is proving useful for reporting and sales and marketing campaigns, and all staff and vehicles are managed through the BigChange system. EB Gas operates a mixed fleet of service vans and delivery trucks and completes around 8,000 jobs a year.

CRM 52