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Four Ways to Increase Meaningful Interactions with Your Customers

CSM Magazine

By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Investing in overall brand experience for customers is one of the most important aspects of any business. Keep the customer informed.

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The Importance of Employee Loyalty in the Workplace

InMoment XI

Think about voice of the customer (VoC) for a moment, and how often feedback comes from a post-interaction customer satisfaction survey, whether it’s an automated phone call or email. industries in 2013.). Train employees in soft skills as well, like de-escalating a situation, and feeling and expressing empathy.

Loyalty 580
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Gain new perspectives on global research: Unveiling the dynamic G20 scorecard from ISI

Clarivate

This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation. This year for the first time, the G20 scorecard’s extensive dataset is presented in dynamic, interactive charts , with filters to make quick comparisons and deep-dive analyses easier than ever.

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Impressions from Interactions 2013 – A Security Perspective

Customer Interactions

I’m just back from my second NICE Interactions global customer conference. Day 3: Shaq Takes Center Stage The final day arrived, and after the 2013 NICE Customer Excellence Awards were presented, the audience enthusiastically welcomed Shaquille O’Neil (Shaq) to the stage. Until next year in Las Vegas for Interactions 2014!

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Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. Added by Anne Reuss on Aug 05, 2013.

e-support 274
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H-E-B and Trader Joe’s Earn Highest Emotion Ratings

Experience Matters

In the Temkin Group report State of CX Metrics, 2013 , we found that only 11% of large companies feel that they do a very good job of measuring customers’ emotional responses. In a previous post, I defined the three elements of an experience: Success, Effort, and Emotion. Emotion is a significant blind spot for most organizations.

ROI 288
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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

As technology continues to play an increasingly important role in delivering customer experiences in the shipping industry, it’s important not to overlook the value of human interaction. AI Chatbots can aggregate data from every customer interaction and use it to learn what works best, thus improving their responses over time.