2013 Feedback Management Net Promoter Score 
Lumoa
SEPTEMBER 16, 2022
However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. Net Promoter Score in a nutshell. How good is your score?
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
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Daniel Group
APRIL 23, 2021
Want your Customer Feedback scores to go up by 6 points? On the flipside, if “Communication” is mentioned that something that needs improve, your score may take a 40 point dip. On the flipside, if “Communication” is mentioned that something that needs improve, your score may take a 40 point dip.
Experience Matters
JANUARY 20, 2015
Activision demonstrates its commitment to creating great game player experiences in a multitude of ways, such as emphasizing the use of player feedback to identify improvement opportunities. The latter effort has already resulted in reduced repeat calls, improved accuracy, and a higher Net Promoter Score (NPS).
Vonage
SEPTEMBER 25, 2015
It was for this reason that in early 2013 we decided to bring our customer service operation in house. Now, whenever a customer calls, we have immediate access to their entire history and all of their interactions with us, as well as the ability to manage multiple languages.
Customer Bliss
MARCH 8, 2018
After spending 2 years on the front line, she became a manager of the call center, moved into product management, and even did a bit of marketing and user experience. She starting with the areas where she knew there were customer pain points and gathered the customer feedback. Thanks so much to Customervillle! Enjoy the show!
AskNicely
JUNE 18, 2015
They managed to grow faster than every other Y-Combinator, Silicon Valley startup with the least amount of capital invested because of one simple reason – their sole focus was making their customers happy. 2015 is the year of the Net Promoter Score (NPS). They put the customers first.
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