CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Industry Customer Service Chatbots 98

Oracle

MAY 26, 2020

Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. In short, customer service directly impacts brand loyalty. Here’s how Pella improved their strategy, technology, and metrics to deliver exceptional experiences. They were disconnected.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

Magellan Solutions

OCTOBER 26, 2023

Nowadays, the connection between companies and their customers is often through a phone call. Imagine an outstanding inbound call center that offers unmatched customer service. Magellan Solutions is ISO 27001:2013 certified for information security management, ensuring the safety and security of clients’ data.

Call Center 52

Call Center Company CRM Customer Satisfaction 52

Customer Enthusiast

SEPTEMBER 30, 2015

One of our objectives was to identify ways to incorporate exceptional customer service into the day-to-day processes at the libraries. An Image-rating Study of Librarian Approachability” (Apr 2013). These lessons are not unique to library staff. Don’t settle for ordinary. Choose extraordinary. It’s always a choice.)

Customer Service 40

Customer Service Exceptional Customer Service Customers Retail 40

Beyond Philosophy

AUGUST 15, 2016

The truth is that when you do it well, you can make your customers react emotionally the same way they do when they feel loved. American Express did a cognitive research study back in 2013 of 1,620 adults around the world about how they felt during an exceptional customer service moment.

Exceptional Customer Service 60

Exceptional Customer Service Consulting Customer Experience Training 60

Kustomer

JANUARY 13, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, we have Matt Chabrier as our honorary host and his guest, Aziz Razakov. Aziz comes to us from MoneyLion to spill the secrets on creating a customer-obsessed company culture during our Kustomer Now event. Tune in to learn more!

Self Service 97

Self Service Omni-Channel Customers Social Media 97