Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)
Comm100
SEPTEMBER 28, 2021
Fitbit’s digital customer service strategy took shape in 2019, when the B2B side of the business, Fitbit Health Solutions , sought to capture leads that were being missed by relying on a traditional contact form. Since 2013, the business has operated from South Melbourne and has seen a rapidly increasing customer base.
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