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2013 Maritz Customer Experience Summit – Las Vegas

InMoment XI

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the.

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Video: 2013 Maritz Customer Experience Summit – Las Vegas

InMoment XI

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the.

Video 200
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Video: 2013 Maritz Customer Experience Summit – Las Vegas

InMoment XI

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the.

Video 200
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Here’s why the experts think empathy is the key to customer experience

Comm100

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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20 Most Popular Customer Experience Matters Posts in 2014

Experience Matters

14 Customer Experience Trends for 2014 (The Year of Empathy). 2014 Temkin Experience Ratings. Don’t Confuse Customer Service With Customer Experience (2009). Five Questions That Drive Customer Journey Thinking. Free eBook: People-Centric Experience Design. Customer experience'

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The Value of Customer Experience

Experience Investigators by 360Connext

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? Value to customers. As customers, we are aware when experiences go really well or really not well.