Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
CSM Magazine
JULY 19, 2023
Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care. Recent feedback from staff reveals how having a 12-month forward view of schedules is ‘brilliant’. Agents handle on average 170,000 contacts every week.
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