Magellan Solutions

AUGUST 23, 2021

What is Autonomous Omnichannel Services? An omnichannel contact center is a customer service strategy that allows customers to communicate with businesses via their preferred method of communication. The use of an omnichannel contact center is beneficial to both businesses and customers.

Omni-Channel 52

Omni-Channel Call Center Contact Center B2C 52

Magellan Solutions

SEPTEMBER 29, 2021

Whether you hire in-house customer support for inbound or outbound contact center services or pay for outsourced IT call center services , you are paying each agent’s hourly rate, salary, training, and perks. . On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

Call Center 98

Call Center Contact Center Telecommunications Social Media 98

Think Customers

OCTOBER 28, 2020

Customer experience strategist and author Don Peppers has long said that frictionless customer experiences build loyalty—not delightful experiences. “As If we look at the customer data, their clear preference is for organizations to simply solve the problem. Other experts agree. “If

Financial 52

Financial Insurance Banking Customer Journeys 52

Storyminers

JULY 6, 2020

Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130