2013 Consumers Feedback Management 
Lumoa
SEPTEMBER 16, 2022
In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. retail industry).
Alida
DECEMBER 15, 2016
Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. The Affordable Care Act in the U.S.,
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CSM Magazine
NOVEMBER 7, 2018
Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.
CSM Magazine
JULY 19, 2023
Calabrio’s automated workforce management (WFM) technology has transformed resource planning efficiency at Ascensos, saving the company 375 hours every week—the equivalent of 13 full-time employees—while dramatically boosting staff engagement through self-service. Agents handle on average 170,000 contacts every week.
Retently
MARCH 23, 2023
In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. Consumer-focused banks reported an average Net Promoter Score in the 30s, indicating positive sentiment and overall satisfaction with the industry.
Helen Dewdney
SEPTEMBER 4, 2018
As the blog developed and included more stories of complaints gaining redress and consumer advice, Tesco appeared more and more often. Posts included finding insects in rice and taking Tesco to court in 2013. But Helen had also asked on social media for people’s comments and gave this feedback too. Consumer law change.
Customer Bliss
NOVEMBER 7, 2017
On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.
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