Customer Bliss

NOVEMBER 7, 2017

On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.

B2C 111

B2C Leadership Customer Experience B2B 111

Customer Bliss

NOVEMBER 7, 2017

On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.

B2C 111

B2C Leadership Customer Experience Chief Customer Officer 111

Customer Bliss

DECEMBER 5, 2017

Can you manage a B2B relationship with customer providers and consumers? Keep yourself open to change and to feedback; don’t be closed off to it. 'Keep yourself open to change and to feedback; don’t be closed off to it. Hicks Bowman, who goes by Angie Hicks, is the Chief Customer Officer of ANGI Homeservices.

Chief Customer Officer 129

Chief Customer Officer Consumers B2B Leadership 129

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success best practices and methodologies. Q: Please introduce yourself.

Management 52

Management How To Effort Score Customer Success 52

Customer Bliss

MARCH 8, 2018

This process of always being engaged with the customer slowly trained her to become the CX leader that she is now; Charlotte places high value on listening to the customer. In all of these roles, she thought about how to put the customer first. Until now, I have been paying for all of the expenses of the show myself.

Customer Journeys 100

Customer Journeys Customer Experience Net Promoter Score Call Center 100

Gainsight

JANUARY 10, 2022

Back in 2013, when Gainsight was a 20-person company, we recognized that there was a new community of people without a “home.” Customer Success Managers” were cropping up in dozens of SaaS companies, but they often felt isolated. Customer Success teams are often at the tip of the spear for this initiative.

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

Helen Dewdney

SEPTEMBER 4, 2018

Posts included finding insects in rice and taking Tesco to court in 2013. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store. Dave bought 100 books for his senior management.

Case Study 60

Case Study Consumers Study Social Media 60