Highlights from Day One at VoCFusion 2012
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
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InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
Kayako
SEPTEMBER 20, 2018
The first and most important best practice for B2B sales organisations when it comes to customer experience is actually making it a priority. Interestingly, 89 percent of companies now believe they compete primarily on the basis of customer experience, compared with just 36 percent who thought the same back in 2012.
Daniel Group
APRIL 5, 2023
And so Navistar, International Trucks, IC Bus, we actually… We had some challenges on some in engine performance probably about 2012. And when we were coming through that, I think one, we appreciated the importance of customer experience through that. Lynn Daniel: It’s interesting you mentioned about the promoter customers.
ijgolding
JANUARY 15, 2016
Since 2012, the Customer Experience Professionals Association (CXPA) has been flying the flag for all those who work in the field of CX. The competencies that a CCXP is expected to have experiential knowledge of are as follows: Customer Centric Culture. Customer Experience Strategy. Metrics, Measurement and ROI.
Strativity
APRIL 19, 2016
“Touchpoint Dashboard has a large existing base of global clients, with a strong concentration in Europe”, stated Lior Arussy, CEO Strativity Group and Touchpoint Dashboard, “Danny has been a partner of Touchpoint Dashboard in the Netherlands since 2012 and he has an extensive knowledge of journey mapping and customer experience.”.
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