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Visit NICE at ICS West 2012

Customer Interactions

The exhibits for ICS West 2012 open today at the Sands Convention Center in Las Vegas, and of course, NICE is there. Bob Banerjee, a renowned video surveillance expert will be joining Tim Brooks, Regional Manager, PSA Security Network and Scott Goldmine, Editor-in-Chief, Security Sales & Integration Magazine today at 10:15 a.m.

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Belgian CX Specialist Premium Plus Opens Office in the UK

CSM Magazine

With this move, the Belgian specialist in advice and online solutions for customer service, support, and sales is gaining a foothold in the United Kingdom. This is a leading player in customer support and sales applications. Premium Plus was set up in 2012 and now has over 500 customers in Belgium, France, and the Netherlands.

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5 Ways to Reduce Holiday Lines and Customer Wait Time

Comm100

According to a study conducted by Forrester research , use of the help/FAQ pages on a company’s website for customer service increased from 67% in 2012 to 76% in 2014. This is why Disney dispatches characters to entertain people in ride queues, and doctors offer magazines in their waiting rooms. Customer Community.

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Connecting Satisfaction With Behavior: Does The Service-Profit Chain (or The Employee Engagement-Profit Chain) Still Work?

Beyond Philosophy

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Coincidentally, this definition was also done in a June, 2012 article.

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Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption

CSM Magazine

“Starting with his 20 years at Amazon, where he provided finance leadership for several of the company’s most significant business initiatives and oversaw operations for others while Amazon scaled to $200 billion in sales and grew the team from 1,000 to 575,000 employees.

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Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top

Gainsight

Lee has been with Rapid7 for seven years, beginning as their Vice President of Product, back in June of 2012. Lee’s career began in the mid-nineties at a technology publishing company, IDG, specifically at CIO Magazine. Lee’s passion led him to a PM team, then to an engineering team, and finally managed a sales engineering team.

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An Introduction to Servitization and PaaS

Middlesex Consulting

30, 2012: Rolls-Royce, the global power systems company, today celebrated the 50th anniversary of 'Power-by-the-Hour', its pioneering approach to engine maintenance management that forms the basis of the company's market-leading CorporateCare® service. This is from a Rolls-Royce Press Release dated Oct.