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The Future of Customer Experience for B2B Companies

Lumoa

So, what is actually happening to B2B customer experiences? Earlier, a large part of B2B companies simply ignored customer experience management as a whole. In 2015, only 3% of B2B companies valued customer experience as an integral part of company culture. Customer Experience is the new black.

B2B 303
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Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series

COPC

The CXMB Series was launched in 2012 as an industry benchmark survey and was aimed at capturing best practices and operational norms within the customer experience industry. The post Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series appeared first on COPC Inc.

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CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

COPC

About the Contact Centre Management Group: Since 2012, the CCMG has been a registered Professional Body of the South African Qualification Authority (SAQA) for the contact centre industry. has helped transform operations that support the customer?experience.? experience.? For over 25 years, COPC Inc. Today, COPC Inc.

Industry 100
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BirdEye places on Inc. 5000 list of fastest-growing private companies

BirdEye

“Our nomination is a testament of how our products are solving the real challenges local businesses are facing on a daily basis, helping them grow sustainably and creating lasting connections through outstanding customer experience.”. Watch a free demo to see how BirdEye can help you drive growth. The post BirdEye places on Inc.

Company 98
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Getting Your Board to Embrace Customer Experience, With Maury Kask – CB72

Customer Bliss

Maury is a certified Customer Experience Management professional (CCXP), a graduate of Leadership Vancouver’s community leadership program and is a Chartered Board Director (C.Dir). Maury has phased out the work this way: 2012-2014: Closing the necessary gaps. 2014-2016: The initial roll out of services and experiences.

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9 lessons of growth and customer experience from Intercom

Lumoa

A story of how a startup nailed customer relationships since day one. Many startups think that customer experience management equals unnecessary work and financial costs. However, more and more startups that emphasise the uniqueness of customer relationships are growing faster than ever.

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Artificial Intelligence: The Customer Experience Imperative

Bob Hayes

Customer Experience Management (CXM) is the process of understanding and managing customers' interactions with and perceptions about the company/brand. In our Big Data world, improving the customer experience is increasingly becoming data-intensive endeavor. And this trend will likely continue.