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Improving Customer Experience Management in a State Government Agency

Customer Bliss

In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies. About Greg Derwart.

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Sigma Connected Adopts Encoded Agent Assisted Payments to Further Enhance Both Security and the Customer Experience

CSM Magazine

The Birmingham-headquartered BPO which started out with just 20 full-time staff in 2011 and now employs over 5,000 people in the UK, USA, Australia and South Africa, is using the Encoded solution to streamline payment processes, strengthen the organisation’s security framework and improve the agent and customer experience.

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Top Six Data Management Trends for 2019

datastax

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Data governance. Kafka and Docker.

Trends 105
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Customer Experience Management is Essential to Your Business

Feedback

Managing the Customer Experience. For businesses, this means managing people’s experience and dealing with massive amounts of customer feedback about your company, products, and services. Through customer experience management, you can spur innovation in all key touchpoints where customers have interactions with your company.

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K.I.S.S (Keeping it Simple Stupid)

CloudCherry

In this capacity, he has responsibility for product strategy, product management, and product marketing. His first book, The Challenger Sale: Taking Control of the Customer Conversation (Penguin, November 2011), was a #1 Amazon and Wall Street Journal bestseller and has sold more than half a million copies worldwide.

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Microsoft’s Path to Customer Obsession with Global General Manager of Customer & Partner Experience Amanda Sachs

Customer Bliss

In this episode, I speak with Amanda Sachs , General Manager, Customer & Partner Experience, at Microsoft. When Amanda took on her role as general manager of c ustomer & partner experience in 2011, it was important to her that she understood how she would fit in with the culture of the organization and with leaders.

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Sigma Connected Recognised as a Top UK Employer by the Sunday Times

CSM Magazine

In just over a decade we have grown extensively but also managed to keep an all-important family feel at the heart of the business. Co-founded by Mr Gilburd and Mr Harfield in 2011, Sigma Connected has gone onto employ over 5,000 people at its offices in Birmingham, South Africa, Australia and the United States.