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Sigma Connected Adopts Encoded Agent Assisted Payments to Further Enhance Both Security and the Customer Experience

CSM Magazine

The Birmingham-headquartered BPO which started out with just 20 full-time staff in 2011 and now employs over 5,000 people in the UK, USA, Australia and South Africa, is using the Encoded solution to streamline payment processes, strengthen the organisation’s security framework and improve the agent and customer experience.

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Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals

CSM Magazine

To learn more about how you can use call intelligence to improve the experience you offer customers and enhance your sales visit www.infinity.co. About Infinity.

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Time Inc. Acquires MySpace: It’s All A bout the Customer Data

Natalie Petouhof

who is the owner of Time, Fortune, and People magazines, has acquired Viant. Then in 2011 an ad network Specific Media, another Viant-owned company, scooped up Myspace for $35 million in 2011. Viant is the parent company of Myspace. So why would Time Inc do that? My sources say that it’s all about the data!

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Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options

CSM Magazine

New functionalities include performance indicators and quota forecasting plus a set of visual aides to help sales leaders ascertain current and future performance trends. Once the data is analyzed, Pipeliner CRM analytics will offer sales pros a view of possible future performance. Prescriptive Analytics: What Should We Do?

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Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption

CSM Magazine

“Starting with his 20 years at Amazon, where he provided finance leadership for several of the company’s most significant business initiatives and oversaw operations for others while Amazon scaled to $200 billion in sales and grew the team from 1,000 to 575,000 employees.

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Can your business measure up on customer service?

Service Untitled

The 2011 Temkin Experience Ratings surveyed 6,000 different consumers from 143 different companies which included retailers, banks, hotels, and financial institutions. Amazon.com has expanded from once just selling books and magazines to appliances, videos, and even groceries. photo credit: Adam @ ecadamf.

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Tiago Paiva: How a Dreamer Became a Doer

Talkdesk

This article originally appeared in Opentalk Magazine. . In 2011 our focus was on the SMB space. We will also dive more into the enterprise space and build our international field sales presence. To read more of Opentalk magazine, click the button below. Let’s start from the beginning. How did you conceptualize Talkdesk?