Sigma Connected Adopts Encoded Agent Assisted Payments to Further Enhance Both Security and the Customer Experience
CSM Magazine
MARCH 7, 2024
The Birmingham-headquartered BPO which started out with just 20 full-time staff in 2011 and now employs over 5,000 people in the UK, USA, Australia and South Africa, is using the Encoded solution to streamline payment processes, strengthen the organisation’s security framework and improve the agent and customer experience.
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