Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Annie has been specializing in the field of Customer Experience Management for over ten years, but has dabbled in lots of different parts of business.
Beyond Philosophy
JANUARY 15, 2022
Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. That means that 70 percent of companies either had flat results or saw a decline in customer satisfaction. Follow Colin on LinkedIn and Twitter.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bill Quiseng
MAY 8, 2017
He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Remember, customer information is constantly changing. Consistency.
West Monroe
JULY 6, 2022
Utility customers are requesting and expecting that their electric, gas, and water companies will meet them where they are—and that’s on the go: 97% of Americans own a cell phone , up 62% from 2011. It’s clear that utilities need to be able work with their customers in a mobile friendly way. Conclusion.
Fox Metrics
MARCH 25, 2019
You can spend a huge amount of money to generate leads through either email marketing, content marketing, events or online campaigns, if these leads are not converted to paying customers, then it would be an effort in futility. In lead conversion and management, time is of the essence. However, converting them is more important.
West Monroe
JULY 24, 2017
Sources: Kosinski et al 2013, Chittaranjan et al 2011, Epp at al 2011. Consumer segmentation was largely limited to characteristics such as age group, relationship category, and gender – categories so broad and vague as to be relatively meaningless. Today’s companies seek to collect as much customer data as possible.
CSM Magazine
NOVEMBER 30, 2023
Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange. Burry Sealants is a family run business, established in 2011 and based in Devizes in Wiltshire.
Expert insights. Personalized for you.
302 
Let's personalize your content