Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange.
Burry has also opened a new regional office and completed nearly 13,000 jobs in the last twelve months. With real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing.
Burry Sealants is a family run business, established in 2011 and based in Devizes in Wiltshire. Providing mastic application, passive fire protection, and cosmetic repair services, Burry now operates three regional teams covering the Midlands and the South-West. Burry works with most of the UK’s largest developers, house builders and construction companies, including BDW, Bloor, McCarthy and Stone, Mildren Construction, and Cala Homes.
“As the company has grown and evolved, we knew we needed to reduce our reliance on paper worksheets and manual job management processes,” commented Dean Burry, Director and co-founder of Burry Sealants. “We wanted a system that would allow us to plan, schedule, communicate, monitor, and report, and, when we came across BigChange at the Fire Safety event, we instantly knew that this was the system for us.
“We selected BigChange because of the multifunctionality it offers in a single system. Also, having spoken to other companies about how they use the software, we realised it can be tailored and personalised for our own requirements.”
Since implementing BigChange, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools, Burry has seen its business increasingly grow. It has launched new regional management operations in the East Midlands and Oxfordshire area and has seen a vast improvement in efficiency.
Technicians and applicators are equipped with mobile devices which allows real-time communication between site and back-office. Schedules and job sheets are automatically created and sent, and can be filled-out, complete with digital signatures and time, date, location stamped photographs, and logged in the central management system, without a piece of paper being issued.
The ability to digitally capture information whilst on-site is also improving customer reporting as tailored job sheets allow for engineers to record evidence if they are unable to complete a job for whatever reason. This flow of information is improving customer reporting, reducing queries, and streamlining the issuing, and ultimately payment, of invoices.
BigChange is also helping Burry manage its stock more efficiently. Supplies from the yard are allocated to a specific vehicle and then logged when the material is used on a job. Real-time tracking also helps monitor vehicle locations for customer reporting, fleet security, and workforce health and safety.
“BigChange means we can do what we do better,” added Ryan Burry, Director and co-founder of Burry Sealants. “We can focus on the job in hand as we know the paperwork and the admin side are taken care of. As a result, we are more efficient and our customer service is much better, which means we can expand and evolve at a sustainable rate.”
About BigChange
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate system, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information, please visit www.bigchange.com.
