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Leadership through listening: Every conversation matters

Talkdesk

I remember, in those early years, sitting across the table from a contact center manager, giving her a hundred reasons why she needed to use Talkdesk. In 2011, I didn’t set out to create a contact center solution that scales with a broad range of capabilities and innovative support services. Be customer obsessed.

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Is Your Customer Service Department a “Factory of Sadness”?

Customer Bliss

Rethink the contact center environment: . If you’re interested in how to start dismantling your company’s “factory of sadness,” check out some of our findings and resources on contact center talent management. He is a sought-after speaker and advisor to corporate leadership teams around the world.

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Water Cooler Moments: Portugal City Guides

Talkdesk

Since its inception at a hackathon in 2011, Talkdesk has grown to be one of the most recognizable names in the contact center industry. Did you know Talkdesk was conceptualized in Portugal?

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ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

[ii] “Red Cross Does PR Disaster Recovery on Rogue Tweet”, Todd Wasserman, Mashable, February 16, 2011, [link]. iv] “Gilbert Gottfried Fired as Aflac Duck after Japanese Tsunami Tweets”, Huffington Post, March 14, 2011, [link]. [v] iii] “#McDStories: When a Hashtag Becomes a Bashtag”, Kashmir Hill, Forbes, January 24, 2012, [link]. [iv]

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

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Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

I mean, you touched on it a little bit, but as you think about, well, even CX and experience that these two leaderships, and then you bring in some other roles, how do you see those working together to ultimately benefit the customer? Yeah, I mean, it’s hard to put a pin on that. Gabe Larsen: (02:36). Nate Brown: (02:37).

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss. Jeanne Bliss.