NobelBiz
JUNE 26, 2023
Key Components of Call Center Infrastructure Even among the industry professionals themselves, few are those that truly understand the complexity of building a competitive call center infrastructure. Of course, not even the most advanced technology cannot run a contact center by itself (yet?).
SurveySensum
JULY 14, 2020
Her expertise in both technology and marketing gives way to refined capabilities in developing and implementing a transformational customer experience strategy that provides value and drives customer loyalty. She is a trusted industry voice for guidance on emerging contact center channels and technologies.
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Storyminers
JULY 6, 2020
Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.
Storyminers
JULY 6, 2020
Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.
ClearAction
DECEMBER 31, 2017
Make sure your VoC approach is a delight for customers to participate in by making it about them and how they want to give you insights (not about you and how you want to hear it). (2a) 2a) In fact, one of the richest VoC sources to inform company-wide synchronization is your contact center: here customers tell you “I was trying to.
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