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Journal Citation Reports 2022: A preview

Clarivate

Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. What might this mean for the 2022 Journal Citation Reports? Figure 1: Comparison of JIF across each year-to-year interval from 2010 through 2021. Learn more here. [1]

Report 138
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

They do climb at times, but not in the dramatic surge we often hear organizations complain about when their company gets a report suggesting that customer satisfaction is declining. Years ago, in my corporate job, I was responsible for customer research and reporting it to the team. Have Organizations Given Up? Click here.

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Journal Citation Reports 2022: COVID-19 research continues to drive increased citation impact

Clarivate

Today we release the 2022 update to the annual Journal Citation Reports (JCR). The reports are used extensively by academic publishers across the globe to understand the scholarly impact of their journals relative to their field and promote them to the research community. You can view that here. This includes: 12,800 science journals.

Report 141
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Report: State of Voice of the Customer Programs, 2015

Experience Matters

We published a Temkin Group report, State of Voice of the Customer Programs, 2015 : This is the fifth year that we’ve benchmarked the competency & maturity of voice of the customer programs within large organization. See the State of VoC reports from 2010 , 2011 , 2013 , and 2014. Download report for $195.

Report 120
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80% of the companies fail to increase their satisfaction since 2010, why?

Beyond Philosophy

Many years, there wasn’t anything too surprising in the report. The post 80% of the companies fail to increase their satisfaction since 2010, why? I have been watching the American Customer Satisfaction Index for over 20 years. However, recently there has been, and it isn’t good news for most organizations.

Company 17
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Generation Z statistics: New report on the values, attitudes and behaviors of the post-Millennials

Alida

Generation Z, the cohort born between 1996 and 2010, is ready for the spotlight. The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. Download the report for more stats and insight on Gen Z.

Report 100
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Bad Customer Experience Is Worse Than Crap

InMoment XI

I recently stumbled upon a 2010 Consumer Reports study where Americans rated poor customer experiences like hidden fees and incomprehensible bills as more annoying than dog poop. Okay, I used a crass headline to get your attention. But it turns out to be true. And the fun doesn't stop there.