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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

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The Power of Customer-Centric Solutions

Horizon CX

As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the organization forward. It’s simply a matter of form.

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Polypipe Building Products Utilising Customer Feedback to Propel Growth for Its Underfloor Heating Systems

CSM Magazine

Working with software firm, CustomerSure , Polypipe Building Products, which has its headquarters in Doncaster, has launched a robust digital customer feedback programme, which members of the team credit with helping them to improve customer experience and sales.

System 52
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Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

CSM Magazine

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Founded in 2010, Volition has over $1.7

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Is Your Customer Service Ready for Gen Zalpha?

CSM Magazine

This unique demographic encompasses both Gen Z, those born from the mid-1990s onwards, and Gen Alpha, those born from 2010 onwards. Having a good customer service system in place for Generation Zalpha has numerous benefits for businesses – not least of all increased sales.

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Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption

CSM Magazine

“Starting with his 20 years at Amazon, where he provided finance leadership for several of the company’s most significant business initiatives and oversaw operations for others while Amazon scaled to $200 billion in sales and grew the team from 1,000 to 575,000 employees.

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Blindster CEO Leads the Way with Outstanding Customer Satisfaction and Unrivalled Growth

CSM Magazine

Launched in 2010 with only $5000, Blindster has grown to become the largest retailer of private label, custom-made window treatments in the nation. Despite a drastically changing world caused by this pandemic, remarkably Blindster has experienced an increase in sales. As the pandemic unfolded, Kyle took on a servant leadership role.