ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Who needs to hear customer feedback? Just your customer-facing staff? Why: satisfied customers make payroll possible — and everyone’s decisions, attitudes, and handoffs have a ripple effect on customer experience excellence.

Voice of Customer 59

Voice of Customer Customer Insights Company How To 59

Thematic

DECEMBER 9, 2022

By listening to your customers. It seems obvious, but according to Hubspot research , 42% of businesses don’t survey their customers or collect feedback. These companies may say that they ‘put customers first’, but without a voice of customer program in place it seems unlikely!

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Second to None

SEPTEMBER 25, 2018

After decades of accepting this identity as truth, the public had to reassess our relationship with their brand after the infamous oil spill in 2010 was handled improperly.[1] Retaining your desired brand identity requires a diligent approach to self-measurement and an active ear listening to customer feedback.

Consumers 109

Consumers Brands Social Media Voice of Customer 109

Daniel Group

OCTOBER 23, 2020

NMC has been a client since about 2010. So here at NMC we’ve had a great team focused on customer experience, as you said, since 2010. I came on and started having a focus around customer experience and became the NMC customer experience champion right about a year ago. Kirk Kaiser (06:25): Yes.

Net Promoter Score 64

Net Promoter Score Sales Groups Voice of Customer 64

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. In July 2010, Eliason left Comcast to become the global director of social media at Citi. To spur critical thinking about customer feedback and customer service, Martha leads nationally recognized conference sessions and workshops.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. In July 2010, Eliason left Comcast to become the global director of social media at Citi. To spur critical thinking about customer feedback and customer service, Martha leads nationally recognized conference sessions and workshops.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130