2010 Feedback Management Net Promoter Score 
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
CSM Magazine
OCTOBER 25, 2022
Part of this approach is their customer feedback process, which they introduced in 2020, with the help of customer feedback software provider, CustomerSure. The firm has also reported improvements in staff sentiment/morale as a direct result of receiving motivating feedback and seeing improvements in customer satisfaction metrics.
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AskNicely
AUGUST 17, 2018
Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. Enter the Net Promoter Score (NPS) survey. Empower Your Team to Take Action.
ijgolding
FEBRUARY 26, 2019
So with the future health of the business at stake, it’s worth knowing how to keep each customer, and that’s where customer feedback comes in. But there’s a big problem with the way customer feedback and satisfaction surveys have traditionally been done which means they don’t deliver this enormous benefit. Customer feedback is broken.
AskNicely
JUNE 18, 2015
They managed to grow faster than every other Y-Combinator, Silicon Valley startup with the least amount of capital invested because of one simple reason – their sole focus was making their customers happy. 2015 is the year of the Net Promoter Score (NPS). They put the customers first.
Confirmit
OCTOBER 30, 2018
With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." Customer feedback translates into real changes. Resulting VoC feedback was eyeopening, with about 10 percent of the 130,000 policyholders actively criticizing the decision. ” Says Hall.
Daniel Group
OCTOBER 23, 2020
NMC has been a client since about 2010. So here at NMC we’ve had a great team focused on customer experience, as you said, since 2010. In what ways, if any, are you using the customer feedback you get in your other job, your sales effectiveness, how are you integrating those two? Kirk Kaiser (06:25): Yes.
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