article thumbnail

Behind the Scenes of Government Social Media Customer Care

Russel Lolacher

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

article thumbnail

2019 Social Media Marketing Predictions

NetBase

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Social Media’s Favorite #Foodporn for Thanksgiving.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. This may be it.

article thumbnail

3 Case Studies in Successful Social Media Customer Engagement

Win the Customer

Social media has become a major tool for marketers. But even though most small businesses use social media, it doesn’t mean they’re using it effectively. For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner.

article thumbnail

A History of Customer Support Technology

Team Support

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. One of the early pioneers in CRM software was ACT!

article thumbnail

How B2B Brands Can Benefit from Social Listening

Brandwatch CX

They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights. What about companies that, though hugely successful and large, don’t get talked about much online, and perhaps have a lower number of customers? Don’t shy away from criticism.

B2B 59
article thumbnail

How B2B brands can benefit from social listening

Brandwatch CX

They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights. What about companies that, though hugely successful and large, don’t get talked about much online, and perhaps have a lower number of customers? Don’t shy away from criticism.

B2B 52