Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.
CSM Magazine
JANUARY 27, 2021
Kyle started out with the vision of improving the style and privacy of people’s homes with blinds and shades while putting customers at the heart of his business. The company has grown significantly since the early days of working out of a garage, but the customer-focused values remain the same.
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TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.
Vonage
MARCH 2, 2017
For years companies have focused on making customer service as cost-effective as possible, rather than providing a genuinely valuable service. Now that social media has given consumers a public and increasingly powerful voice, brands are paying a hefty price.
Thematic
DECEMBER 9, 2022
Retaining the customers you have and making sure they're happy becomes more important. Your customers share how they feel, and what they do and don’t like about products and services all the time. Think surveys, posts on social media, online reviews and chat logs.
Second to None
SEPTEMBER 25, 2018
However, these enhanced connections do not always have a positive impact on customer relationships. In fact, as social media peels away the layers between your brand and the consumers you serve, there is more of a responsibility to ensure an honest brand experience.
Service Untitled
JULY 25, 2011
Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Most of us find customer service and customer satisfaction a challenge just in the businesses and organizations we pay to use.
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